Can WOW’s demise lead to more POW for travelers to Iceland? Here’s HOW…
The NY Times just published an engaging article titled “Iceland’s Purple Planes Are Grounded, and With Them, Its Economy”. In it, Peter S. Goodman and Liz Alderman artfully illustrate the rollercoaster ride that Iceland’s economy has been on over the last decade, how WOW helped to bring the country out of the 2008 recession, ushered in budget travel and Instagram tourism to the island, and how the airline’s bankruptcy may drag the economy into another recession as the number of visitors drops from historic highs.
And yet, at Classic Journeys where we consider ourselves huge fans of Iceland and pour over our 23andme results to find any trace of Viking in our ancestry, we wondered if that was the end of the story for Iceland. Or, does it have another (or many more) chapters still to write about its economy and tourism in general? To make sense of it all, the Classic Journeys editorial staff sat down with frequent traveler and company founder, Edward Piegza, to get context on the rise and fall of WOW and what it means for the people of Iceland and travelers to the island nation.
Classic Journeys editorial staff: Why was WOW so instrumental in pulling Iceland out of the 2008 recession?
Edward Piegza: “Let’s set the stage for our conversation with a bit of recap. Founded in 2011 by billionaire Skúli Mogensen who fashioned himself as a sort of Icelandic Richard Branson, WOW was a budget airline that grew quickly and successfully as it brought throngs of tourists to Iceland on cheap flights from the United States, more than doubling the number of tourists visiting Iceland between 2011 and 2015, to 1.3 million. The success story continued and by 2018, the number of tourists increased to 2.3 million.”
CJ: That’s amazing growth in the number of tourists to Iceland, but it couldn’t have all come from WOW, did it?
EP: “You’re right. This growth of tourism resulting from cheap travel options to Iceland reflected the same exponential growth curve in social media. Cinematic Instagram posts of filming locations from popular shows like “Game of Thrones” and YouTube videos of Justin Bieber’s 2015 hit “I’ll Show You” filmed in Iceland burst on the scene. Tourist arrivals reached new heights as visitors continue to fight for the perfect Instagram photo with Iceland’s otherworldly landscapes acting as their no-filter-required background.”
CJ: The NY Times article notes that after WOW’s short-lived success and recent failure, projections are that visitors overall will drop by 16% in 2019, and American tourists arrivals will fall even steeper, by 20%. Is Classic Journeys seeing a decrease in travelers that mirrors the drop in the number of tourists visiting Iceland?
EP: “Not at all. In fact, Classic Journeys is actually seeing an increase in interest and bookings for our trips to Iceland. Our Culture + Walking program are averaging 10% more guests in 2019 and our Multisport trips are averaging 3% more than in 2018. While those numbers are not a huge increase, they certainly buck the overall trend of double-digit decreases for tourists in general to Iceland.”
CJ: Why do you think Classic Journeys is seeing an increase and continuation of guest interest in traveling to Iceland in spite of WOW’s demise?
EP: “There is a terrific quote in the NY Times article, ‘When the people who are coming are more about getting Instagram posts, and everyone goes to the same spots, then it’s overcrowded,’ said Hordur Mio Olafsson, 32, whose family business leads tourists through lava caves near Húsafell.’ WOW certainly had a successful niche in that it brought – literally – planeloads of budget tourists to Iceland. It was good for WOW and good for the budget passengers WOW carried, as they might not have gotten to Iceland any other way. But in a country of only 340,000 people in total on the whole island, the massive influx of travelers put tremendous pressure on the environment and the tourism infrastructure as everyone ran to the same few spots to take their Instagram photo. But that sort of tourist is not the Classic Journeys traveler. Our guests want so much more than an Instagram post.
CJ: How does a trip to Iceland with Classic Journeys differ from that of the average tourist visiting Iceland?
EP: “Classic Journeys guests want the experience and engagement behind the shot. They want immersion into the culture, the people, the places that you cannot find on your own. And that’s why all Classic Journeys trips — whether it’s one of our Culture + Walking programs, Multisport Trips, or Family Journeys — are led by super well-connected local guides. In fact, our guides are so local that they are actually descended from 9th century Vikings! That means that they can get you to that perfect location for a photo, but you’ll be there by yourself without the madding crowds, you’ll learn the backstory behind the location, and you’ll get to know the real people who live in that fantastical landscape.”
CJ: How does the Classic Journeys offer a sustainable alternative to the travel patterns of budget-friendly tourists that WOW initially introduced to Iceland?
EP: “There is a large American company that operates tours in Iceland and they import their guides from Spain and Portugal. They pay the guides 10% of the Icelandic guiding wage and tell them to work for tips. It’s gotten so contentious that the Icelandic parliament has actually taken up a bill to outlaw this sort of tourism. In contrast, Classic Journeys takes the sort of farm-to-table or zero-kilometer approach that has become so popular in culinary circles and applies it to everything we do in every corner of the world, including Iceland. So, what that means is that our guides are all Iceland, all the time. Through them, we have deep and rich connections with the ranchers, shark fishermen, naturalists, glacier guides, chief of police (True! In one of the villages we visit.), hoteliers and restauranteurs all over the island. And we use those connections to our guests’ benefit, but also to the benefit of partners. We stay in boutique hotels that are often on farms that have been in the same family for several generations. We don’t have to take you to just one waterfall that is accessible to busloads of tourists just off the ring road. We can take you up a canyon to an even more impressive one that only the locals can find and where you can walk behind the cataract all by yourself. Most tourists will explore the same two or three ice caves. Our glacial guides know our guests are looking for something much more authentic, so they will take us way up the tongue of a glacier to a cave only they know for a transformationally better experience. It all sums up in that our guests get a more authentic experience, the footprint of tourism gets spread out in a much more sustainable and thoughtful way, and the money they pay us goes directly into the hands of local people. It’s a win-win-win.”
CJ: Some people in the industry are suggesting that the dip in tourism may be healthy following the mass amount of people overwhelming the island. What are your thoughts?
EP: “To go back to that quote in the Times article, Hordur the lava cave guide mentioned, ‘What people are seeking here is pristine nature in this strange country in the North Atlantic, full of mystery. Now, we have a chance to do things properly.’ We couldn’t agree more. There is more service now to Iceland on Icelandair, American, Delta, and other airlines than there was before WOW burst on to the scene which means there is plenty of capacity in terms of airplane seats to get to the island. And the bubble certainly was a cautionary tale for everyone in the tourism industry as to the type of sustainable tourism they want. I was just with one of our hoteliers in Iceland recently and they were gushing about the quality of Classic Journeys guests. So it seems the word is out and there is this confluence of engaged travelers looking for an immersive experience in a place and people poised perfectly to provide it. To paraphrase the cheer Icelanders shout for their beloved soccer team, ‘Huh-Huh-Huh!’”