Careers at Classic Journeys


You might have just found the perfect company and career for you. Classic Journeys is a La Jolla-based adventure travel company that handcrafts trips of a lifetime.  Founded in 1995, we’ve been named a World’s Best Tour Operator by Travel + Leisure magazine 11 years in a row. Join us as we immerse our guests into the history, culture, food and wine of the places and people we visit on our award-winning walking, cultural, culinary, family and multisport vacations—as well as alumni and corporate incentive programs-- in 90 regions in 42 countries on six continents.  
 
TOUR OPERATIONS MANAGER OR COORDINATOR

Do you choose amazing experiences over things? Do you love talking about travel? Do you feel great when something you’ve organized goes really well? If so, we’d like to talk with you about becoming part of our Tour Operations team. We’re looking for someone who has top-notch organizational, phone, grammar and computer skills, as well as an inherent desire to ensure that any project they work on succeeds.
 
We’re a growing company and we’re seeking to add a new colleague to our Tour Operations team.   As part of our team, you’ll be the point person for an exciting and important deck of tours, from Italy to Morocco, Norway to North America. You’ll interact daily (primarily through telephone, email and Skype) with our guides, hotels, and other partners around the world. Your work will be as varied and exciting as helping to develop itineraries, negotiating with some of the world's best hotels, and identifying ways to keep our itineraries fresh and engaging. You’ll be a key member of our La Jolla-based HQ team that keeps our colleagues abroad updated on each tour departure and the specific needs our guests have when travelling with us. And you’ll work closely with our marketing team to review content for our catalogs, website, email campaigns, blog and social posts.
 
You might be the ideal candidate for our Tour Operations Manager role or for our Tour Operations Coordinator role. Read both, and let us know where your skill set fits best.
 
TOUR OPERATIONS COORDINATOR RESPONSIBILITIES:

- Daily contact with guides, hoteliers, transportation companies and others with whom we interact to run our tours in 42 countries around the world.
- Researching ways to improve/add value to our tours and guest experience.
- Building strong relationships with our colleagues abroad.
- Maintaining up-to-date information on all tour related expenses.
- Collaborating with Sales, Guest Services, Marketing and other members of our team.

The assets you need to be a Tour Operations Coordinator:

- Bachelor's degree plus a minimum of 2+ years of experience in event planning, customer service, operations or related field
- Self-starter with exceptional organizational skills and the ability to multi-task and meet deadlines 
- Excellent analytical and problem-solving skills
- Experience in building/following budgets
- Superior written and oral communication skills
- Proven ability to work independently as well as part of a team
- A great attitude and work ethic
- Proficient in MS Word, Excel, and Outlook
- Knowledge of Salesforce is a plus
- This role does not require any foreign language ability to succeed; but if you have foreign language ability, you will have the opportunity to utilize it  

$18-$20/hour + excellent benefits: medical, dental, vision, profit sharing plan.
Want to be an important member of the team named to Travel + Leisure’s World’s Best List 11 years in a row? Send your cover letter and resume to careers@classicjourneys.com
 
TOUR OPERATIONS MANAGER RESPONSIBILITIES: 

- Acting as a Team Leader and resource to our tour operations colleagues
- Daily contact with guides, hoteliers, transportation companies and others with whom we interact to run our tours in 42 countries around the world
- Researching ways to improve/add value to our tours and guest experience
- Building strong relationships with our colleagues abroad
- Maintaining up-to-date information on all tour related expenses
- Collaborating with Sales, Guest Services, Marketing and other members of our team

The assets you need to be a Tour Operations Manager:

- Bachelor's degree plus a minimum of 5 years of experience in event planning, customer service, operations or related field
- 2+ years of demonstrated management experience and success leading a team
- Self-starter with exceptional organizational skills and the ability to multi-task and meet deadlines 
- Excellent analytical and problem-solving skills
- Experience in building/following budgets
- Superior written and oral communication skills
- Proven ability to work independently as well as part of a team
- A great attitude and work ethic
- Proficient in MS Word, Excel, and Outlook
- Knowledge of Salesforce is a plus
- This role does not require any foreign language ability to succeed; but if you have foreign language ability, you will have the opportunity to utilize it  

$50,000 - $60,000 per year + excellent benefits: medical, dental, vision, profit sharing plan.
Want to be an important member of the team named to Travel + Leisure’s World’s Best List 11 years in a row? Send your cover letter and resume to careers@classicjourneys.com


_______________________________________


DIGITAL MARKETING ANALYST

Looking for an interesting career in the travel industry? You might have just found the perfect company for you. Classic Journeys is a La Jolla-based adventure travel company that handcrafts trips of a lifetime.  Founded in 1995, we’ve been named a World’s Best Tour Operator by Travel + Leisure magazine 11 years in a row. We immerse our guests into the history, culture, food and wine of the places we visit on our award-winning walking, cultural, culinary, family and multi-sport vacations—as well as alumni and corporate incentive programs—in 82 regions in 42 countries on 6 continents.

Are you a skilled marketing professional?  Do you enjoy developing and analyzing digital marketing campaigns across multiple platforms?  As our Digital Marketing Specialist, you will work with our team to develop digital marketing campaigns consistent with the Classic Journeys brand.

REQUIRED SKILLS AND KNOWLEDGE:

- A good understanding of Digital Marketing, including SEO, PPC and Retargeting 
- Experience working with web analytics tools, including Google Analytics and Google Adwords
- Strong analytical skills including the ability to segment data and report on marketing campaigns
- A team-focused personality, able to effectively communicate with colleagues and represent the Classic Journeys brand well
- Decision-making ability and sense of responsibility
- Excellent communicator that is comfortable meeting and speaking with internal managers 
- Demonstrates initiative and pro-active approach to problem-solving
- Detail oriented with strong project-management skills 
- Experience using Salesforce or similar CRM
- Experience with Excel (advanced)
- Bachelor's degree plus a minimum of 2+ years of experience in marketing 

ROLES AND RESPONSIBILITIES: 

- Responsible for learning Nintex Document Generation for Salesforce to create and update Microsoft Word and Excel templates that help to automate document creation
- Prepare and segment lists for digital and direct marketing campaigns
- Interact with our digital marketing consultants on SEO, PPC and RTB campaigns
- Review Google Analytics on our key performance metrics and prepare reports and recommendations on a weekly, monthly and quarterly basis
- Assist with performance reports and quarterly plans, reports and ad hoc analysis as required
- Coordinate prospecting efforts and provide data analysis of results (such as Facebook Lead Ads) 
- Assist with proofing and coordination of print projects 
- Update website and create landing pages
- Manage stock image library 

$40,000-$45,000/ year ($20-$22/hour) + excellent benefits: 

Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Profit Sharing Plan
Employee Assistance Program
Paid Holidays
PTO (112 hours per year)
Travel Benefits
LifeMart Merchant Discounts
 
Send your cover letter and resume to careers@classicjourneys.com

_______________________________________

 
GUEST SERVICES COORDINATOR

Do you love talking about travel?  Do you enjoy helping others plan a trip? Do you feel great when someone takes your recommendation on a great vacation spot? If so, you may have just found the perfect company for you. We’re seeking someone who has top-notch phone, grammar and computer skills, as well as an inherent desire to help guests choose to travel with us on a handcrafted trip of a lifetime. 
 
ROLES AND RESPONSIBILITIES: 

Keep in touch with guests before, during and after their vacation to ensure they have a fabulous time on their vacation.
Reach out to qualified guests and prospects by phone and email to inquire about their past tours with us and their future vacation plans.
Contact guests to answer questions, take new reservations and provide high touch customer service to guests who are already reserved on our tours.
Process reservations as guests choose to travel with us
Coordinate with our Documents Specialists to make sure all passport, visa and other pre-tour paperwork is complete for each guest.
Access and update guest information in our computer system using Salesforce software.
Work closely with our Tour Operations team to increase guest satisfaction on tours.
Collaborate with Tour Operations, Marketing and other members of our team (e.g. assisting with guest travel plans, providing guest quotes for social posts, etc.)

 
REQUIRED SKILLS AND KNOWLEDGE:

Bachelor's degree plus a minimum of 2+ years of experience in customer service, event planning, communications, marketing or related field
Passion for talking about travel
Enjoyment in providing top-notch, high touch customer service
Strong writing and proofreading skills to communicate clearly through written correspondence
Knowledge and use of proper email and telephone etiquette
Ability to accurately multi-task while meeting deadlines
Self-motivated and able to work independently
Strong PC skills including Microsoft Outlook and Salesforce or similar CRM Friendly, upbeat and competitive personality with a passion to talk about travel
 
Salary commensurate with experience + excellent benefits: medical, dental, vision, profit sharing plan.
Top