Careers at Classic Journeys


You might have just found the perfect company and career for you. Classic Journeys is an award-winning La Jolla-based adventure travel company that handcrafts trips of a lifetime. Travel + Leisure magazine has named us the World’s Best Tour Operator in its annual World’s Best Awards for the past 13 years. From the first year’s offerings of six regions in three countries in 1995, we now offer more than 100 itineraries in 50 countries on six continents. One style of travel has grown to several—culture, walking, culinary, family, river cruising, multisport, alumni and incentive. And set departures have been complemented by all manner of private and custom trips—all the while following that one single guiding principle—handcrafting trips of a lifetime. 

Our office is open Monday to Friday 8:00 am to 5:00 pm and is located in the middle of La Jolla's beautiful village, just steps to the world-famous Cove and its resident seals, as well as great shopping and restaurants.
 
We are always interested in receiving resumes/CVs from individuals with knowledge and experience in the luxury travel industry. Please send a cover letter and your resume to us at careers@classicjourneys.com. Please no phone calls or office drop-ins.

OUR COMPANY BENEFITS INCLUDE:
Medical, Dental and Vision Insurance
Flexible Spending Accounts
Profit-Sharing Plan
Employee Assistance Program
Paid Holidays
Office snacks
PTO (112 hours per year)
Travel Benefits
LifeMart Merchant Discounts
Company happy hours


CURRENT JOBS

DIGITAL MARKETING SPECIALIST

Are you a skilled marketing professional? Do you enjoy developing and analyzing creative digital marketing campaigns across multiple platforms?  As our Digital Marketing Specialist, you will work with our team to develop digital marketing campaigns consistent with the Classic Journeys brand.

ROLES AND RESPONSIBILITIES: 
• Assist in the development of marketing campaigns across channels
• Create email HTML through existing templates in Salesforce Marketing Cloud  
• Develop creative assets using Canva and Photoshop
• Write content for emails, blogs, website, itineraries in coordination with copywriter
• Prepare and segment lists for digital and direct marketing campaigns
• Manage social media pages and track performance
• Interact with our digital marketing consultants on PR, PPC and RTB campaigns
• Review Google Analytics on our key performance metrics and prepare reports and recommendations on a weekly, monthly and quarterly basis
• Assist with performance reports and quarterly plans, reports and ad hoc analysis as required
• Coordinate prospecting efforts and provide data analysis of results (such as Facebook Lead Ads) 
• Assist with proofing and coordination of print projects 
• Update website and create landing pages
• Manage stock image library 
• Ad hoc marketing assignments as required

REQUIRED SKILLS AND KNOWLEDGE:
• Experience with content marketing / content creation / copywriting and editing
• A good understanding of the cross-channel digital marketing landscape, including: email marketing, SEM/SEO and social media 
• Experience working with web analytic tools, including Google Analytics 
• Experience working on an email platform
• Strong analytical skills including the ability to segment data and report on marketing campaigns
• A team-focused personality, able to effectively communicate with colleagues and represent the Classic Journeys brand well
• Decision-making ability and sense of responsibility and experience managing vendors
• Excellent written and verbal communication skills, with copywriting chops 
• Demonstrates initiative and pro-active approach to problem-solving
• Detail-oriented with strong project management skills 
• Creativity and a good eye for design. Photoshop and/or design experience a plus.
• Basic HTML/CSS strongly preferred. 
• Experience using Salesforce or similar CRM
• Experience with Excel (advanced)
• Bachelor's degree plus 3-5 years of experience in marketing in an in-house or agency role. 
• Travel industry experience a plus.

SALARY & BENEFITS:
$50,000-$60,000 per annum + company benefits  


TRAVEL EXPERIENCE SPECIALIST

Do you love talking about travel?  Do you enjoy helping others plan a trip? Do you feel great when someone takes your recommendation on an awesome vacation spot? If so, you may have just found the perfect company for you. We’re seeking someone who has top-notch phone, grammar and computer skills, as well as an inherent desire to help guests choose to travel with us on a handcrafted trip of a lifetime. (Not required, but bonus points for you and us if you have lived abroad or have solid travel experience.)
 
ROLES AND RESPONSIBILITIES: 

• Outbound sales to highly qualified prospects who have expressed interest in traveling with us as well as VIP guests who have previously traveled with us
• Inbound sales as prospective guests contact us by phone and email to plan their trips with us
• Keep in touch with guests before, during and after their vacation to ensure they have a trip of a lifetime
• Keep clear notes and concrete next steps for prospect follow-up
• Demonstrate outstanding customer service and selling skills
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to assist guests and support sales
• Contact guests to answer questions, take new reservations and provide high-touch customer service to guests who are already reserved on our tours
• Coordinate with our Documents Specialists to make sure all passport, visa and other pre-tour paperwork is complete for each guest
• Access and update guest information in our computer system using Salesforce CRM
• Work closely with our Tour Operations team to increase guest satisfaction on tours
• Collaborate with Tour Operations, Marketing and other members of our team (e.g. assisting with guest travel plans, providing guest quotes for social posts, etc.)
• Suggest ways to improve sales (Growth oriented: identify additional opportunities for growth and revenue within leads when applicable)

REQUIRED SKILLS AND KNOWLEDGE:

• Bachelor's degree plus a minimum of 2+ years of experience in customer service, event planning, communications, sales, marketing or related field
• Passion for talking about travel
• Enjoyment in providing top-notch, high-touch customer service
• Understand consultative sales
• Energetic, dynamic, positive and professional with excellent verbal and written communication skills
• Knowledge and use of proper email and telephone etiquette
• Ability to accurately multi-task while meeting deadlines
• Goal-driven, self-motivated and able to work independently
• Team-oriented Strong PC skills including Microsoft Outlook and Salesforce or similar CRM
• Friendly, upbeat and competitive personality with a passion to talk about travel

SALARY & BENEFITS:
$20-$22/hour + company benefits

GUEST SERVICES SPECIALIST

Do you love talking about travel?  Do you enjoy helping others plan a trip? Do you feel great when someone takes your recommendation on an awesome vacation spot? If so, you’ve just found the perfect company for you. We’re seeking someone who has top-notch phone, grammar and computer skills, as well as an inherent desire to help guests have a trip of a lifetime. (Not required, but bonus points for you and us if you have lived abroad or have solid travel experience.)

ROLES AND RESPONSIBILITIES: 

• As soon as a guest reserves with our sales team, you become their key contact, keeping in touch with them before, during and after their vacation to ensure they have a trip of a lifetime
• Respond to guests’ questions and provide outstanding high-touch customer service to guests who are reserved on our tours
• Coordinate with our Documents Specialists to make sure all passport, visa and other pre-tour paperwork is complete for each guest
• Access and update guest information in our computer system using Salesforce CRM
• Work closely with our Tour Operations team to increase guest satisfaction on tours
• Collaborate with Tour Operations, Marketing and other members of our team (e.g. assisting with guest travel plans, providing guest quotes for social posts, etc.)

REQUIRED SKILLS AND KNOWLEDGE:

• Bachelor's degree plus a minimum of 2+ years of experience in customer service, event planning, communications, sales, marketing or related field
• Passion for talking about travel
• Enjoyment in providing top-notch, high-touch customer service
• Energetic, dynamic, positive and professional with excellent verbal and written communication skills
• Knowledge and use of proper email and telephone etiquette
• Ability to accurately multi-task while meeting deadlines
• Goal-driven, self-motivated and able to work independently
• Team-oriented Strong PC skills including Microsoft Outlook and Salesforce or similar CRM
• Friendly, upbeat personality with a passion to talk about travel

SALARY & BENEFITS:
$20-$22/hour + company benefits

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