Guest Services Coordinator Do you enjoy walking a customer through their purchase decision, while offering a genuine, high-quality experience at every step? And would you enjoy it even more if the product is a handcrafted trip of a lifetime? This could be the position for you. You’ll be the voice of Classic Journeys, interacting daily by phone and email with our guests around the country. The position is about much more than taking reservations. You’ll enjoy rewarding conversations with interesting and well-traveled individuals and families. Capitalize on your shared passion for travel to help them choose which of our award-wining luxury tours match their interests. Utilize knowledge you’ll acquire about our destinations to answer all sorts of questions—from the preliminary inquiries of a curious traveler, to the last-minute request of a VIP about to go wheels up. And you’ll hear about highlights of a guest’s vacation when they return home. We encourage our Guest Services team to establish a personal relationship with our guests. Internally, we’re a small, friendly team of amazing colleagues, which means you should enjoy working in a collaborative bullpen office environment. Open communication and team building are encouraged. Often in this role, you will coordinate with several colleagues on our Tour Operations team on anything from pre-tour hotel reservations, to arranging a private tour, to tweaking itineraries based on guest feedback, and more.
Responsibilities: • Daily contact with guests, answering questions to convert new reservations and support existing ones. • Provide information to guests about the company, tours and guest loyalty program. • Coordinate with our Documents Specialists on reservations and credit card charges for guest tour payments. • Work closely with our Tour Operations team to increase guest satisfaction on tours in your assigned regions. • Access and update guest information in our Salesforce CRM software. • Collaborate with Tour Operations and Marketing in a variety of ways (e.g. providing guest quotes for social posts) • Follow up with guests by phone and email to discuss tour interest.
The assets you need to be a successful Guest Services Coordinator: • Bachelor's degree plus a minimum of 2+ years of experience in customer service, event planning, communications, marketing or related field • Exceptional email and phone etiquette, including the ability to establish rapport and deal tactfully with our sophisticated, educated and well-traveled guests • Strong writing and proofreading skills to communicate clearly through written correspondence • Ability to accurately multi-task while meeting deadlines • Self-motivated and able to work independently with minimal direction • Proficiency in MS Office (Outlook, Word, and Excel) • A genuinely positive attitude and strong work ethic • Knowledge of Salesforce software is a plus
We offer a competitive salary + excellent benefits: medical, dental, vision, profit sharing plan.
This position is a full-time M-F 8am-5pm position in our La Jolla, CA office. Our offices are located in the middle of the village, two blocks from the ocean and the world-famous seals, and within steps of a myriad of shops and restaurants.
Want to be an important member of the team named a Travel + Leisure World’s Best Tour Operator 11 years in a row? Send your cover letter, resume and salary history to email@example.com
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