Documents Specialist: Do you love to organize? Do you enjoy keeping tasks on track? Do you balance your bank accounts to the penny every month? Do you enjoy being the glue in your family, team and office? If you do, then we would like to talk with you about becoming our Documents Specialist. We are seeking someone who has top-notch computer skills and an inherent desire to help those around him or her – someone who enjoys keeping several tasks on track while assisting our guests in preparation for their departure on our award-winning tours.
Responsibilities: • Receive all guest documents, passports and travel plans forms to check for accuracy, expiration dates and any missing items. Follow up with guests by phone or email until all forms are complete and accurate. • Prepare documents for all of our region’s guides before each tour departure. • Process credit card charges for guest deposits and final payments, sending subsequent confirmations and credit card receipts by email. • Maintain guest information in our computer system using Salesforce software. • Respond to guest emails regarding general questions about Classic Journeys and the tours we offer. • Provide technical assistance to guests completing online forms or documents. • Mail catalogs; mail and email itineraries and other collateral material to prospective guests; and maintain company’s postage system. • Provide general office assistance such as ordering supplies and planning office events.
The assets you need to be a Documents Coordinator: • Bachelor’s degree preferred • 2+ years of relevant work experience in an office setting • Strong data entry/database • Outstanding attention to detail • A willingness to serve your colleagues in various capacities • Strong PC skills including Microsoft Outlook and Salesforce or similar CRM • Excellent written communication skills • Excellent analytical and problem solving skills • Must have exceptional organizational skills and the ability to multi-task, adapt to change and meet deadlines • Proven ability to work independently as a self-starter, as well as part of a small, cohesive office team